Practice Management

Mrs Linda McKay

Linda is the Practice Manager. Her role involves managing all of the business aspects of the practice such as making sure that we have all the correct systems in place to ensure every patient is individually catered for, patient safety, ensuring all staff are fully trained to the highest standard and dealing with the practice finances. She also handles patient complaints in the first instance. Linda supports the GP's and the Practice Nurse with patient services and works closely with all practice staff to develop the services we provide to enhance patient care.

Miss Louise Archibald

Louise is the Assistant Practice Manager. Her role is to assist Linda with all aspects of the management of the practice.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Miss Bethany Jackson (f)

Bethany joined our practice in April 2021 having previously worked at another surgery in Leith. 

Miss Emma Archibald (f)

Emma has worked in the surgery since opening in April 2014. She originally started working as part of our admin team, dealing with patient queries, managing appointments along with handling hospital discharges and patient prescriptions.

She has since been on a venipuncture course and is now our practice phlebotomist/healthcare assistant; running clinics on a weekly basis. She is now working towards her nursing degree at Edinburgh Napier University.

Miss Caitlin Clarke

Caitlin became a part of our team in March 2019. She came from a Private Nursery and worked the majority of her time there as the Deputy Manager. In this job she was able to pick up administrative skills that she has brought with her and adapted, to suit her in this new role as a Medical Receptionist.

Miss Kirsty Robertson (f)
Miss Fiona Thomson (f)

Fiona joined the practice in April 2021 having previously worked as a dispenser in Boots Pharmacy. 

 
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